A couple weeks ago, I was fixing somebody’s computer. They had a problem with their computer only booting up into safe mode. They told me that they had already tried running anti-virus scans. This is when they came to me for help.
I asked them a bunch of questions about their computer, and what they did on it. So I took their computer and I ran a couple of virus scans, nothing. Defragmented the hard drive, nothing. Cleaned up temp files, nothing. Ran another virus scan using a different program, still nothing.
I was getting to the point that I couldn’t handle the frustration anymore, so I had to step away from the computer for a bit. While I was trying to cool down from my potential tirade, I thought of what to try next.
I booted up the computer, and I checked the startup settings. Sure enough, they had somehow checked the box that said “Always boot in safe mode.”. I was washed over with a wave of relief, and frustrated with myself at the same time. How did I not think of this before? I restarted the computer, and it worked like a charm.
When your computer is having troubles, make sure that the first thing you do is look for the obvious solution. It’s really easy to get caught up in the “Get this virus outta here” mentality. Most of the time, there is a really simple solution to your problem that isn’t just running a virus scan and hoping something comes up.
~Griffin Brautigam, Technical Intern